Terms of Service

1. The service

SmartDrive is software for running car rentals: bookings and a vehicle calendar, rental agreements and online signing, pickup and return records, agent commission and payout records, vehicle records, and a customer app with optional rewards. SmartDrive keeps records. It does not collect payments from your customers, hold deposits or transfer money.

2. Your account

• You must give true details and keep them up to date.
• You are responsible for everyone who signs in under your company, and for keeping PINs and sign-in details private.
• Tell us straight away if you think someone has used your account without permission.

3. Free Access and Full Access

• Free Access costs nothing and covers one company, the owner plus 1 staff/agent login, 3 operational vehicles and unlimited booking forms.
• Full Access costs RM100 / 30 Days. It has the same features, with no plan limit on operational vehicles or team logins.
• Full Access is renewed manually. There is no auto-debit. Until online payment is available, SmartDrive support activates Full Access after payment is arranged.
• When a pass ends and is not renewed, your company returns to Free limits. You choose which 3 vehicles and 1 staff login to use for new work. We do not delete your records, and rentals already running can be finished.
• We may change prices or limits for future periods. We will tell you at least 30 days before a change affects you, and it will not change a pass you have already paid for.

4. Your rentals and your customers

• You are the one renting cars to your customers. Your rental agreements, prices, deposits and charges are between you and your customer. We are not a party to them.
• You are responsible for the personal data you enter about your customers: collecting it lawfully, telling them how you use it (including that it is stored in SmartDrive), and keeping it accurate, as the Personal Data Protection Act 2010 requires.
• You are responsible for checking the contents of your agreements, charges and commission figures before you rely on them. Calculations in SmartDrive, such as excess mileage, are previews based on the rates you set.

5. Your data

• Your data belongs to you. We use it only to provide SmartDrive to you.
• Other Operators cannot see your customers, bookings or prices. SmartDrive support sees your company details, plan and usage counts.
• Our Privacy Notice explains how we handle personal data.

6. Fair use

Do not use SmartDrive for anything unlawful, to store data you have no right to hold, to send spam, or to try to get into other companies' data or break the service. We may suspend an account that does this, and we will tell you why.

7. Availability and changes

We work to keep SmartDrive available and your data safe, but we cannot promise the service will never be interrupted or free of errors. We may improve or change features over time. If we remove a major feature you rely on, we will tell you in advance.

8. Liability

SmartDrive is provided "as is". As far as the law allows, we are not liable for indirect losses such as lost profit or lost business, and our total liability to you for any claim is limited to the amount you paid us for SmartDrive in the 3 months before the claim. Nothing in these terms limits rights you have under Malaysian law that cannot be limited.

9. Ending the service

You can stop using SmartDrive at any time. We may close an account that breaks these terms after giving notice, or straight away for serious misuse. If you ask us to delete your company's data after closing your account, we will do so within 30 days, except what the law requires us to keep.

10. Changes to these terms

We may update these terms. We will post changes on this page and tell Operators in the app at least 14 days before an important change takes effect.

11. Law

These terms are governed by the laws of Malaysia, and the courts of Malaysia have jurisdiction.

12. Contact us

For questions about these terms:

Company

ECA Group Travel & Tours Sdn Bhd

Personal Data Protection Commissioner registration no.

TA-SB11122024-09648