Pricing and Refund Policy

1. What we sell

SmartDrive is online software for running a car rental business. We sell access to it, for business use. There are no physical goods, so nothing is shipped or delivered by post: you use SmartDrive in your web browser at smartdrive.space.

2. Prices

• Free Access: RM0. One company, the owner plus 1 staff/agent login, 3 operational vehicles and unlimited booking forms. No payment details are needed.
• Full Access: RM100 / 30 Days for one company. The same features, with no plan limit on operational vehicles or team logins.
• All prices are in Malaysian Ringgit (MYR). The price shown is the full amount you pay: there are no setup fees, no contract period and no extra charges at checkout.

3. How you pay

• You pay online on a secure payment page run by Fiuu, our payment provider, using the payment methods shown there, such as card, online banking or e-wallet.
• You enter your card or bank details on Fiuu's page. We do not see or store them.
• Until online payment is switched on in your account, SmartDrive support arranges the payment with you directly and confirms it before Full Access starts.

4. When your purchase is complete

• Your purchase is complete when your payment is confirmed. Full Access then starts for your company, normally within minutes.
• If Full Access has not started within 1 business day of a confirmed payment, contact us. We will start it, or refund you in full if you prefer.
• Each Full Access pass lasts 30 days from when it starts. If you renew before your pass ends, the new 30 days are added to the end of your current pass, so you do not lose any days.
• Keep the payment reference shown after you pay. We need it if you ask about a payment or a refund.

5. No automatic renewal

Full Access is renewed manually. We never charge you automatically. Before your pass ends, SmartDrive reminds you in the app. If you do not renew, your company returns to Free Access limits when the pass ends: we do not delete your records, and rentals already running can be finished.

6. Stopping Full Access

You can stop Full Access at any time by not renewing it. There is nothing to cancel and no cancellation fee. Stopping part-way through a pass does not give a refund for the days left.

7. Refunds

Every company gets Free Access straight away, at no cost and with no time limit, so you can use SmartDrive for as long as you like before you pay anything. Full Access is only for extra usage: more than 3 operational vehicles and more than 1 staff/agent login.

Because you choose to pay for that extra usage after trying SmartDrive, Full Access is a prepaid 30-day pass that cannot be refunded once it starts, in full or in part, including your first payment and renewals, and even if you stop using SmartDrive before the 30 days end.

We only refund payment errors and passes we could not provide in full:

• Charged twice, or charged the wrong amount: we refund the extra amount in full.
• Paid, but Full Access did not start: we start it, or refund you in full if you prefer.
• Money taken but the payment shows as failed: your bank or e-wallet usually reverses this on its own. If it has not been reversed after 7 business days, contact us with the payment reference. If we received the money, we refund it in full.
• We stop the service, or close your account when you have not broken our Terms of Service: we refund the unused days of your current pass, counted per day.
• If SmartDrive is unavailable for more than 24 hours in a row because of a fault on our side, we add the lost days to your pass free of charge.

8. How to ask for a refund

• Email michael@ecagroup.com.my with your company name, the payment date, the amount, the payment reference and the reason.
• We reply within 3 business days to tell you whether the refund is approved.
• We send approved refunds within 7 business days, in Malaysian Ringgit, back to the same card, bank account or e-wallet you paid with. We cannot refund to any other account or in cash.
• After we send it, your bank, card or e-wallet provider may take up to 14 business days to show the refund.
• We do not charge you a fee for a refund.

9. Payment problems and disputes

If something is wrong with a payment, please contact us first and we will sort it out with you directly. If you raise a dispute or chargeback with your bank or card provider, we may pause the Full Access bought with that payment until the dispute is settled.

10. Payments from your renters

SmartDrive does not take payments from your renters. Rental prices, deposits, charges and refunds are between you and your renter and follow your own rental terms. Renters with a question about a rental payment should contact the Operator they rented from.

11. Changes to prices and this policy

We may change prices or this policy for future periods. We will tell you at least 30 days before a price change affects you, and a change never affects a pass you have already paid for. We post changes on this page and update the date at the top.

12. Contact us

For questions about prices, payments or refunds:

Company

ECA Group Travel & Tours Sdn Bhd

Registration no.

202101000864 (1401162-K)

MOTAC licence no.

L/N/11689

Personal Data Protection Commissioner registration no.

TA-SB11122024-09648

Address

No. 21-B, Jalan Suarasa 8/3, Bandar Tun Hussein Onn, 43200 Cheras, Selangor, Malaysia

Email

michael@ecagroup.com.my

Phone

03-9081 8924